Shipping Policy

Shipped by Canadian businesses, direct to your door.

Shoppa.ca is a marketplace that brings together hundreds of amazing Canadian business in order to maximize the discovery of tens of thousands of brands without having to endless search the web for Canadian products. When you buy from Shoppa, you are supporting independent Canadian-owned brands, and each brand ships your items to you directly; straight from the people who make and sell them. It's also why an order can arrive in more than one parcel.

At a glance

How orders ship

Your order may arrive in several parcels

If your order includes products from more than one brand, each brand ships its own items separately. You'll get a shipment confirmation and tracking for each parcel, and parcels may arrive on different days. Nothing is missing — it just means your order supported more than one Canadian business.

Dispatch times

Our merchants generally aim to dispatch orders within 2–4 business days. Times can vary by brand, especially for made-to-order, handmade or personalised items, which is noted on the product page where applicable.

Delivery estimates

Once dispatched, delivery typically takes 3–8 business days within Canada. Remote, rural and northern communities can take longer. These are estimates based on carrier performance, not guarantees.

Shipping carriers

Our merchants ship using a range of Canadian carriers, including Canada Post, Purolator, UPS, FedEx and regional couriers. The carrier for your parcel appears in your tracking information.

Shipping costs

Shipping is calculated at checkout based on the items in your cart and your delivery address, and is shown in full before you pay. Any applicable Canadian taxes are also calculated at checkout.

Where we ship

We currently ship across Canada.

International orders: some of our brands can ship outside Canada, but availability varies. If you'd like to order from outside Canada, email us at orders@shoppa.ca before ordering and we'll confirm whether it's possible, along with any duties or taxes that would apply.

Tracking your order

You'll receive tracking by email as each parcel ships, and you can follow your order in the Shop app for real-time delivery updates. You can also check your shipment using your details in our automated chat function.

Delays, damage and lost parcels

Delays

Parcels are occasionally delayed by weather, carrier volume or a service disruption. If your tracking stops updating, get in touch and we'll chase the carrier for you.

Damaged in transit

If your item arrives damaged, email orders@shoppa.ca within 7 days of delivery with your order number and photos of both the item and its packaging. We'll assess the claim within 7 days and arrange a replacement or refund. Please keep the original packaging until the claim is resolved — carriers often require it.

Lost parcels

If your tracking hasn't updated for 15 days, contact us and we'll open a trace with the carrier. If tracking shows delivered but you haven't received your parcel, check with neighbours and your building's mail area first, then let us know.

Where a parcel is lost and the carrier cannot provide proof of delivery, Shoppa will resolve the issue for you. You'll receive a replacement or a full refund.

Incorrect address

Please double-check your address at checkout. If a parcel is returned to the brand because the address was incorrect or incomplete, we'll arrange redelivery, though additional shipping charges may apply.

Need help with a shipment?

Each brand handles its own shipping, but you never have to chase them yourself. If anything goes wrong, a delay, damage, a missing item, or a brand that isn't responding. Please email orders@shoppa.ca with your order number and we'll take it from there.